SW Monitor Support
How can we help?
Get assistance with access, Stream Availability, Metadata Availability, alerts, escalations, reports and scheduled reporting.
Account & Sign-in
For password problems, use Forgot password on the sign-in page. Contact support if you cannot access your registered account email.
Monitoring Support
Contact us when Stream Availability or Metadata Availability is not recording as expected, or when an incident appears inconsistent with the monitored stream.
Reports & Scheduled Reporting
Get help with PDF, Excel/CSV exports, report periods, recipients, scheduled delivery and report interpretation.
Alerts & Escalations
Get assistance with SMTP delivery, incident notifications, escalation policies and recovery notifications.
Contact Support
Complete the form below. All requests are delivered directly to support@streamwarcher.com.
For security, never send your SW Monitor password, SMTP password, API token or other credentials in a support request.